Privacy Policy

1. Information We Collect

We collect personal information that you provide to us directly, including but not limited to:

• Contact Information: Name, phone number, email address, and mailing address.

• Health Information: Details about your health, medical history, and treatment preferences.

• Payment Information: Credit or debit card details, billing address, and transaction history.

• Appointment Information: Date, time, and purpose of your appointments.

• Communication Records: Emails, phone calls, or other communications between you and our clinic.

We only collect information necessary to provide our services and comply with applicable laws.

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2. How We Use Your Information

We use your personal information for the following purposes:

• To schedule and manage appointments.

• To provide personalized healthcare services.

• To communicate with you about your treatments, appointments, or inquiries.

• To process payments and issue invoices/receipts.

• To comply with legal and regulatory requirements.

• To improve our services and customer experience.

We will not use your personal information for marketing purposes without your explicit consent.

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3. How We Protect Your Information

We implement strict security measures to safeguard your personal information, including:

• Encryption of sensitive data during transmission (e.g., use of HTTPS on our website).

• Secure storage of personal data in password-protected systems.

• Restricting access to your information to authorized staff only.

• Regular audits and updates to our security practices.

Despite our best efforts, no system can guarantee 100% security. However, we are committed to taking all reasonable precautions to protect your information.

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4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With Service Providers: We may share information with trusted third-party providers who assist us with services like payment processing or appointment scheduling. These providers are contractually obligated to protect your information.

• As Required by Law: We may disclose your information if required by law, court order, or government regulation.

• With Your Consent: We may share your information with other healthcare providers or third parties at your request or with your explicit consent.

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5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request corrections to any inaccurate or incomplete information.

• Withdrawal of Consent: You may withdraw your consent for us to collect, use, or disclose your information, subject to legal or contractual restrictions.

• Complaints: If you believe we have not handled your information properly, you can file a complaint with us or with the Office of the Privacy Commissioner of Canada (OPC).

To exercise these rights, please contact us using the information provided below.

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6. Retention of Information

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.

• Comply with legal, regulatory, or contractual obligations.

• Resolve disputes and enforce our agreements.

When your information is no longer required, we securely delete or destroy it.

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7. Cookies and Website Usage

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and improve our services. You can disable cookies in your browser settings, but this may limit certain website features.

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8. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date. We encourage you to review this policy periodically.

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9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Gardenias Healthcare Clinic Inc.
348 Bronte Street South, Milton, ON, Canada
Email: info@gardenias-healthcare.net
Phone: +1 (647) 328-6563